DURATION OF WARRANTY?

All LACQNA products come with a 1 year premium warranty if purchased from our website (www.lacqna.com).  We offer 1-to-1 immediate replacement should the watch is faulty due to manufacturing process or faulty parts. 

The warranty doesn’t cover the normal deterioration, battery, strap, loss or stole. We cannot accept any warranty claim if the watch presents signs of an excessive or bad usage. 

ONE (1) year from the purchase date. The warranty covers production faults but does not include wear and tear. 

Please contact our customer service before you proceed to send/return your order. LACQNA will proceed to instruct you with the specific arrangement and information for the sending. Please note parcel without LACQNA provided information will not be entertained. 

 The LACQNA warranty does not cover:
• Battery end of life, case, crystal, finishes and plating
• Damage resulting from improper handling, lack of care, swimming, showering, accidents or normal wear and tear
• Damaged strap by wear & tear
• Discoloration of light colored watches and/or components

 The LACQNA warranty does cover:
• Failure of crown
• Hands falling off
• Movement failure (time)
• Battery failure during the first 6 months
• Condensation or flooding when crown is fully in position

The warranty on a watch relates to the movement and not to other parts such as the glass or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage. The effects of perspiration on the strap differ from one person to another, due to the differences in acidity.

LACQNA watches are 3 ATM Water Resistant: this means that the watch is  protected against minor splashes of water and NOT waterproof, LACQNA advises against wearing the watch during activities during which the watch can be exposed to more than minor splashes, such as rinsing of the hands or doing dishes. 3 ATM water resistant LACQNA watches cannot be worn during showering, swimming or diving.

Warranty does no longer apply to a LACQNA watch in case a third party performed repair works or other works on the LACQNA watch, without  written permission by LACQNA.

 

ESTIMATED TIME OF DELIVERY?

Depending on your region of destination, but it is to be expected your order should reach in 14-days. If you do not receive your order after 14-days. Please contact us: contact@lacqna.com.

 

WHERE DO YOU SHIP?

We offer free shipment internationally. However there are few countries that is not service by our postal partners.

Below are the list of countries that we do not ship to:

  • Iran
  • Syria
  • North Korea